Acial SA – new French Partner
Acial is OMNINET’s first project partner within the important French market and gains access to the emerging markets of French-speaking Africa. According to its outstanding experience including large-scale projects and widespread product know-how of its staff, Acial will be the most appropriate partner to autonomously acquire and implement service desk projects on behalf of OMNINET. We are very looking forward to cooperate with the company as an important strategic partner.
Fields of activity:
OMNINET develops and markets the OMNITRACKER E-Tracking System and handles customized software projects in the telecommunications and automotive industries. In addition, OMNINET offers a comprehensive line-up of industry-independent solutions and services. Its flexible licensing models, scalability and open interfaces make OMNITRACKER ideal for use in small, mid-size and large companies; so it can be used for a wide range of service organisations and application areas.
OMNINET’s portfolio of solutions includes IT Service Management solutions for ITIL-based call centers and help desks, and solutions for requirements management and systems engineering, project management, customer relationship management, contract management as well as e-government.
OMNITRACKER can be extended according to customer wishes by adding supplemental modules such as a web application (Web Client) or a Mobile Client.
Today, all companies face the challenge of increasing their own performance with shrinking resources. Many approaches have been developed to resolve this conflict in goals. A crucial factor in the service-ability of modern information technologies is how effectively one’s own service organisation is structured. This is where the IT Service Management solution from OMNINET might be used, for example.
When individually configured for a specific customer, OMNITRACKER makes a contribution toward achieving tool-supported implementation and optimization of system and business processes. For customers, this produces wide-ranging automation of their work processes. OMNITRACKER make it possible to attain comprehensive integration into an existing infrastructure. Service success can be measured too – tool-supported planning, accounting and controlling are equipped with extensive and flexible statistical and reporting functionalities.
The qualified technical consultants and project managers at OMNINET support customers in all phases of the planning and restructuring process. OMNINET’s service line-up includes analysis and design of system und business processes, project management and project controlling as well as training programs.
With several hundred customer installations and over 20,000 concurrent users, OMNITRACKER’s flexibility and high integration potential have made it one of the leading systems in the IT Service Management field across Europe. Its circle of customers includes highly respected companies such as Damovo, DATEV, Kabel Baden-Württemberg, Kraft, Novartis (CH), SIEMENS, Systemat (BE), tesa, T-Systems and Union Investment.
For additional information on OMNINET go to: www.omninet.biz