Wie salesforce.com auf der Dreamforce 2009, dem weltweit größten Cloud Computing Event, bekannt gab, sind die webbasierten Lösungen für Kundenservice und Vertrieb (Service Cloud 2 und Sales Cloud 2) die Zugpferde im Cloud Computing. Die Lösungen erlauben einen kompletten Überblick über alle Kontakte und jegliche Kommunikation mit den Kunden über den Kundenservice in Echtzeit. Ein wichtiges Argument für Unternehmen ist auch, dass die Anwendungen intuitiv wie Consumer Webseiten nutzbar sind. Der Erfolg schlägt sich auch im aktuellen Magic Quadrant von Gartner im Bereich Sales Force Automation nieder: Salesforce.com wurde dort als "Leader" eingestuft.
Sales Cloud 2 - Aktuelle Innovationen
Sales Cloud 2 - Aktuelle Innovationen
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