Im Zuge von Industrie 4.0 und digitaler Transformation steigen zunehmend auch die Erwartungen an den Kundenservice. Besonders Unternehmen im Maschinen- und Anlagenbau versuchen diesbezüglich ihre Prozesse zu verbessern, nicht zuletzt, da das Aftersales-Geschäft bei vielen mittlerweile einen beträchtlichen Teil des Jahresumsatzes ausmacht. Parallel werden Innovationszyklen immer kürzer und aufgrund des Fachkräftemangels findet sich nur noch schwer ausreichend geeignetes Personal für die Bereiche Service, Wartung und Instandhaltung. Um dennoch erfolgreich wachsen zu können, sollten die verfügbaren Mitarbeiter gezielt geschult und effektiv eingesetzt werden. Die Instruktion via digitaler Arbeitsanweisungen bietet hier eine Möglichkeit komplexes Servicewissen zu vermitteln und das ohne Sprachbarrieren auch ithlfcajkzvwv.
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