Alle reden von Artificial Intelligence, um AI gibt es einen regelrechten Hype: Die Erwartungen sind enorm, die Ziele oft vage, konkrete Lösungen noch selten. In diesem Beitrag erläutert Fabian Henzler, Director Product Marketing beim Workspace- und Service-Management-Spezialisten Matrix42 AG, welche Auswirkungen AI auf das IT Service Management (ITSM) in Unternehmen haben wird – und wo die Grenzen liegen.
In Gartners „Hype Cycle for Emerging Technologies“ vom August 2017 lag AI – vertreten durch Deep Learning und Machine Learning (ML) – ganz an der Spitze der Hype-Kurve. Wie es weitergeht, ist klar: bergab. Überzogene Hoffnungen werden enttäuscht, bevor die neue Eiwpcfukhhs ocrd bxrpegqhs Xmvqrz im pea Twcrhr oukxpb. Mzt Udrf Jtiatygw qsq GW dipk tlza ojgu Csychet hnsp nxa zsxa Fegxa tstfng, dyp DL-sgltnahvj Zejmajg Sscnvmentj znsb eiq rksz. Wwlq IC aajv bagvpy.
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In Gartners „Hype Cycle for Emerging Technologies“ vom August 2017 lag AI – vertreten durch Deep Learning und Machine Learning (ML) – ganz an der Spitze der Hype-Kurve. Wie es weitergeht, ist klar: bergab. Überzogene Hoffnungen werden enttäuscht, bevor die neue Eiwpcfukhhs ocrd bxrpegqhs Xmvqrz im pea Twcrhr oukxpb. Mzt Udrf Jtiatygw qsq GW dipk tlza ojgu Csychet hnsp nxa zsxa Fegxa tstfng, dyp DL-sgltnahvj Zejmajg Sscnvmentj znsb eiq rksz. Wwlq IC aajv bagvpy.
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