Mit rund 41,2 Millionen Schmalbandanschlüssen und 7,9 Millionen Breitbandanschlüssen ist T-Com einer der größten Festnetzanbieter Europas. T-Com setzt ab sofort für das Echtzeitmonitoring ihrer Contact Center das VoicInt Produkt GAdvance WEM WebEnterpriseMonitoring (WEM) ein. In einer mehrmonatigen Evaluierungsphase setzte sich die von der Kölner VoicInt Telecommunications hergestellte Lösung durch. GAdvance WEM erlaubt die gleichzeitige Darstellung von sämtlichen Kennzahlen aus der Telefonie-, ACD- (Automatic Call Distribution) und CTI- (Computer Telefonie Integration) Umgebung, sowie beliebigen zusätzlichen Quellsystemen, in einem Standard Web Browser. Im Unterschied zu anderen Lösungen kommt GAdvance WEM dabei ohne proprietäre Technologien und Plug-ins aus, sondern basiert auf reinem HTML
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