Viele KI-gestützte Service-Tools bleiben bei der Beantwortung von Fragen stehen. Die Freddy Agentic AI Platform von Freshworks geht jetzt einen Schritt weiter und übernimmt ganze Aufgaben. Auf dem Flagship-Event Refresh hat Freshworks (NASDAQ: FRSH) die nächste Generation von Freddy vorgestellt. Die Plattform besteht aus einem intelligenten, vernetzten System lernfähiger KI-Agenten, die nicht nur auf Anfragen reagieren, sondern sie auch aktiv lösen. Freddy AI unterstützt Unternehmen bei typischen Aufgaben wie der Bearbeitung von Versicherungsansprüchen, der Aktualisierung von Gehaltsabrechnungen oder der Buchung neuer Lieferungen. Dabei arbeitet die Plattform direkt innerhalb der Anwendungen, die im Unternehmen bereits genutzt werden.
Das Unternehmen präsentierte außerdem
Das Unternehmen präsentierte außerdem
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