FEI’s (Nasdaq: FEIC) customer service organization has introduced RAPID (Remote Access Program for Interactive Diagnostics), an all-new service offering that can significantly speed service times and maximize system uptime. The RAPID program is first being made available to FEI customers in North America and will soon be extended worldwide.
With RAPID remote diagnostics FEI service engineers will now be able to run service test software and diagnostics on systems that are equipped for RAPID whenever a customer initiates a service call and the remote diagnostics protocol. With the program, tool settings can be checked and modified, and software can
With RAPID remote diagnostics FEI service engineers will now be able to run service test software and diagnostics on systems that are equipped for RAPID whenever a customer initiates a service call and the remote diagnostics protocol. With the program, tool settings can be checked and modified, and software can
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