Laut der Studie Airport Business IT Trends Survey, die in Zusammenarbeit von SITA, einem Anbieter von Kommunikations- und IT-Lösungen im Luftverkehr, dem Airports Council International und Airline Business umgesetzt wurde, werden Flughafenbetreiber im Jahr 2014 voraussichtlich viereinhalb Milliarden Euro in IT-Systeme und -Lösungen investieren. Im Fokus stehen vor allem mobile Lösungen, automatisierte Dienstleistungen und Business-Intelligence-Lösungen. Ziel ist es, vor allem das Passagiererlebnis und die internen Arbeitsprozesse zu verbessern. Dabei steht der Service-Gedanke im Vordergrund. Trotz schwankender Umsätze und steigender Passagierzahlen soll der Service qualitativ erhöht werden. Passende IT-Lösungen nehmen hier eine Schlüsselrolle in den Überlegungen der Flughafen-Manager ein.
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