Durch die Anonymität im Internet schießt so mancher Kunde über das Maß einer sachlichen Kritik hinaus. Eine Bewertung im Internet dient als Ventil für Gefühle der Frustration, die dann in einer unsachlichen und oftmals überzogenen Kritik endet.
Ein Online Händler sollte sich gegen unsachliche Bewertungen wehren. Die Reputationsschäden ungerechtfertigter schlechter Bewertungen
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