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Problemstellung und Untersuchungsfragen
Die Regierungskoalition hat zu Beginn der aktuellen Legislaturperiode das ambitionierte Ziel vereinbart, die "100 wichtigsten und am häufigsten genutzten Verwaltungsleistungen innerhalb der nächsten vier Jahre bundesweit einheitlich on-line an[zu]bieten" (CDU, CSU, SPD 2013, S. 106). Fraglich ist dabei, welche Leistungen dies eigentlich sind. Darüber hinaus ist nicht klar umrissen, (1) was genau der Begriff "Verwaltungsleistungen" alles umfasst - lediglich Bürgerdienste, auch den Bereich der Daseinsvorsorge oder sogar jede Form von Regulierung -, (2) welche Angebotstiefe die Formulierung "online anbieten" impliziert - nur die Information über die Verwaltungsleistungen, die vollständige online-Transaktion oder die integrierte Bereitstellung anhand von Lebenslagen - zzo (6) hnz prz "oidqlhhjfa mdrqrsmfyjs" oorn.
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Problemstellung und Untersuchungsfragen
Die Regierungskoalition hat zu Beginn der aktuellen Legislaturperiode das ambitionierte Ziel vereinbart, die "100 wichtigsten und am häufigsten genutzten Verwaltungsleistungen innerhalb der nächsten vier Jahre bundesweit einheitlich on-line an[zu]bieten" (CDU, CSU, SPD 2013, S. 106). Fraglich ist dabei, welche Leistungen dies eigentlich sind. Darüber hinaus ist nicht klar umrissen, (1) was genau der Begriff "Verwaltungsleistungen" alles umfasst - lediglich Bürgerdienste, auch den Bereich der Daseinsvorsorge oder sogar jede Form von Regulierung -, (2) welche Angebotstiefe die Formulierung "online anbieten" impliziert - nur die Information über die Verwaltungsleistungen, die vollständige online-Transaktion oder die integrierte Bereitstellung anhand von Lebenslagen - zzo (6) hnz prz "oidqlhhjfa mdrqrsmfyjs" oorn.
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