Support Engineer L1 Backoffice (m/w/d) – German mandatory
IT that connects. Culture that lasts.
We are OEDIV – a partner for IT infrastructure and managed services for mid-sized companies in Germany. For 30 years, we have been living true connection by supporting our customers with deep technical expertise, a high degree of flexibility, and genuine team spirit. Our core strengths include Microsoft and SAP technologies, security, and data & AI – all delivered on a stable, scalable infrastructure.
As part of the Oetker Group, we stand for reliability, quality, and long-term partnerships – with our customers as well as our employees.
In addition to our locations in Germany, we are also represented by an office in Timișoara, Romania, located in the United Business Center. Our Romanian team currently consists of around 30 employees and continues to grow. We are always looking forward to welcoming motivated and like‑minded new colleagues to join our team.
Your tasks:
Start date: as soon as possible
We are OEDIV – a partner for IT infrastructure and managed services for mid-sized companies in Germany. For 30 years, we have been living true connection by supporting our customers with deep technical expertise, a high degree of flexibility, and genuine team spirit. Our core strengths include Microsoft and SAP technologies, security, and data & AI – all delivered on a stable, scalable infrastructure.
As part of the Oetker Group, we stand for reliability, quality, and long-term partnerships – with our customers as well as our employees.
In addition to our locations in Germany, we are also represented by an office in Timișoara, Romania, located in the United Business Center. Our Romanian team currently consists of around 30 employees and continues to grow. We are always looking forward to welcoming motivated and like‑minded new colleagues to join our team.
Your tasks:
- Process customer inquiries via tickets and email
- Document, classify, and forward incidents
- Performing basic technical checks and applying workarounds
(e.g., Windows, Linux, SAP, databases) - Review monitoring alerts and escalate issues according to defined procedures
- Provide status updates and maintain the knowledge base
- Very good German language skills (B2–C1)
- Initial experience in IT support or a completed IT-related education/training
- Structured and service-oriented way of working
- Strong technical aptitude and ability to quickly grasp new concepts
- Nice to have: basic knowledge of Windows, SAP, databases, and Linux
- We support your personal development by offering German language courses
- Prepaid parking spaces are available for convenient and stress‑free commuting
- We promote your health by offering ergonomic workstations, and a highly modern working environment with air‑conditioned offices
- We ensure a barrier‑free working environment including accessible restrooms, wide corridors and doors, accessible parking spaces, a ground‑level building, and elevators
- Free beverages and coffee are available throughout the working day
- You benefit from a Pluxee Restaurant Pass to support your daily meals
- We offer reimbursement options for fitness activities, professional training, and eyeglasses
- You receive an attractive compensation package, including a 13th salary
- We offer a permanent employment contract with a 40‑hour work week
- You are entitled to a minimum of 20 up to 30 days of paid vacation per year
Start date: as soon as possible
Anforderungen
Very good German language skills (B2–C1); Initial experience in IT support or a completed IT-related education/training
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