SAP Customer Success Manager (m/f/d) with German

IT that connects. Culture that lasts.

We are OEDIV – a partner for IT infrastructure and managed services for mid-sized companies in Germany. For 30 years, we have been living true connection by supporting our customers with deep technical expertise, a high degree of flexibility, and genuine team spirit. Our core strengths include Microsoft and SAP technologies, security, and data & AI – all delivered on a stable, scalable infrastructure.

As part of the Oetker Group, we stand for reliability, quality, and long-term partnerships – with our customers as well as our employees. 

In addition to our locations in Germany, we are also represented by an office in Timișoara, Romania, located in the United Business Center. Our Romanian team currently consists of around 30 employees and continues to grow. We are always looking forward to welcoming motivated and like‑minded new colleagues to join our team.

Your tasks:

• Take responsibility for the satisfaction and successful support of your assigned customers.
• Proactively communicate service- and business-related topics, new services, products, as well as ticket and project updates.
• Build and maintain long-term customer relationships through regular interaction with key contacts and decision-makers.
• Identify opportunities for improvement and initiate and follow up on internal measures to increase customer satisfaction.
• Manage and coordinate escalations while working closely with Service Delivery teams to ensure sustainable solutions.
• Collaborate closely with Key Account Managers and specialist departments to maintain a high level of service quality.
• Analyze customer requirements and derive measures to strengthen customer retention and further develop the service portfolio.
• Foster a collaborative partnership between customers and internal teams.

Your profile:

• Excellent German language skills, both written and spoken (mandatory).
• Strong customer focus and experience in building and maintaining customer relationships.
• Experience in escalation management and resolving complex customer concerns in a solution-oriented manner.
• Analytical mindset with the ability to interpret data and derive actionable recommendations.
• Outstanding communication and presentation skills.
• Strong interpersonal skills and enthusiasm for working with customers and internal stakeholders.
• Independent, structured, and proactive working style.
• University degree or equivalent qualification.
• Knowledge of the SAP environment is an advantage.

What Sets You Apart

You see yourself as a trusted advisor to your customers, always thinking and acting with a customer-centric mindset. Through your ability to build strong relationships, identify challenges early, and coordinate the right internal teams, you make a significant contribution to the long-term success of our customers.

Your benefits:

• We support your personal development by offering German language courses
• Prepaid parking spaces are available for convenient and stress‑free commuting
• We promote your health by offering ergonomic workstations, and a highly modern working environment with air‑conditioned offices
• We ensure a barrier‑free working environment including accessible restrooms, wide corridors and doors, accessible parking spaces, a ground‑level building, and elevators
• Free beverages and coffee are available throughout the working day
• You benefit from a Pluxee Restaurant Pass to support your daily meals
• We offer reimbursement options for fitness activities, professional training, and eyeglasses
• You receive an attractive compensation package, including a 13th salary
• We offer a permanent employment contract with a 40‑hour work week
• You are entitled to a minimum of 20 up to 30 days of paid vacation per year

OEDIV’s office is located in Timișoara, at United Business Center 0, which will therefore be your place of work.

Start date: as soon as possible