Slovexperta Selects BPM Solution from Whitestein to Reduce Total Claims Cost and Gain Operational Agility
Insurance carriers benefit from faster damage assessment and lower processing costs.
Slovexperta is deploying the Living Systems Process Suite to optimize damage assessment, take better control over the process life cycle, and reduce system maintenance cost.
"It became clear that a leaner, more agile system would be critical to succeeding in an increasingly flexible set-up. We want to own our processes again and continuously improve them ourselves without a costly, long-winded IT development project each time we need a change," said Ing. Rastislav Dolnik, General Manager at Slovexperta. "Getting a combination of tight process control and immediate adaptivity in one technology made the choice for the Living Systems Process Suite a simple decision."
The solution initially covers four core business processes and allows Slovexperta to take full control of process definition, tracking and performance optimization. It guides users in-house, at repair shops, and in other partner locations to guarantee a timely and efficient assessment of damages to insured items. Real-time dashboards and ad-hoc reports give the process owners increased visibility of their operations and create transparency for assessment initiators and the company management.
The ability to adapt process definitions on-the-fly allows Slovexperta to gain further operational agility by immediately acting on improvement initiatives. The thin web client that is part of the product enables further savings as it can be deployed to any PC running a standard web browser.
"Slovexperta is taking strong steps to deliver their assessment services as timely and efficiently as possible," said Urs-Peter Oehen, Chairman & CEO at Whitestein Technologies. "Complementing its unique expertise with cutting-edge technology and leveraging the Living Systems Process Suite to take their processes to the next agility level will rapidly provide Slovexperta with a strong proposition to its customers."
Living Systems Process Suite solutions for the insurance industry link operations to strategic business goals with Goal-Oriented BPM. They enable carriers and service providers to automate the optimization of business processes, promote collaboration beyond organizational boundaries, and get real-time actionability through any-time updates of running processes.