- Ten guaranteed products with defined delivery time
- Quality promise for customers: 100% reliability in all areas
In April, the company introduced two more express products, bringing its total number of express services to ten. "Sometimes the standard delivery time is not enough for our customers, even if consignments do arrive the next day in 98% of cases. They would rather be 100% certain that their goods will arrive the next day. And sometimes they require the delivery to be made by a certain time." With our Express products, trans-o-flex customers can therefore choose from different delivery options (e.g. by 8 am, 9 am, 10 am or 12 noon). "These are always guaranteed products", says Albeck.
Even more important than these product enhancements for Albeck is the claim that he associates with an express service. "Express implies the promise of complete reliability. For this reason, the claim of 100% quality should not only apply to the pure transport processes, but we need 360 degree quality". By way of example, trans-o-flex has introduced requirements specifying for how long an offer may last, in what period of time a customer request must be dealt with, how quickly enquiries about billing are answered and clarified, and how quickly employees answer the phone. "With our continued development to an express service, we have not least implemented the most important requests that our customers have expressed in recent surveys."