Ascott enhances operational efficiency with worldwide roll-out of protel’s first global property management system

(PresseBox) ( Dortmund, )
Singapore-based The Ascott Limited (Ascott), the world’s largest international serviced residence owner-operator, has engaged Xn Hotel Systems to implement protel’s Multi-Property Edition (MPE) property management system globally across its three brands of serviced residences – Ascott, Citadines and Somerset. Ascott is the first serviced residence company to implement this system on a global scale.

The new protel MPE, together with the suite of system enhancements developed specifically for Ascott, sets the stage for Ascott to further accelerate its growth with a next-generation technology platform that facilitates the delivery of Ascott’s unique brand of high touch services.

Following a detailed product and vendor evaluation process and successful trial site implementation of protel MPE conducted for Ascott in Singapore, Xn Hotel Systems was selected to supply and implement the property management system globally. Spanning all of Ascott’s three brands of serviced residences, the software changeover was completed in just over eight months. Given its pace and geographical spread, the project was the fastest and largest rollout of protel MPE ever undertaken.

With the new system, Ascott’s serviced residences in Asia Pacific, Europe and the Gulf region can now process reservations seamlessly worldwide. As a result, processing time for call reservations has been reduced by approximately 30%. Furthermore, Ascott’s properties can now track guests’ requirements and preferred timing for housekeeping services through the enhanced scheduling function.

Robert Adam, Ascott’s Vice President for Infocomm Systems, said: “Ascott has invested extensively in upgrading our technology to enhance operational efficiency so that we can focus on delivering personalised services to our guests. The successful implementation of the protel MPE property management system across our properties worldwide sets the path for Ascott to adopt new technological initiatives that will further enhance our guests’ experience. Initiatives include enabling our staff to use mobile devices to handle our guests’ requests anytime, anywhere.”

Greg Spicer, Chief Executive Xn Hotel Systems, stated: “We are delighted to have been selected as a systems and services provider by Ascott and are especially proud that the Xn project team and its partners delivered the first phase of software implementation in a timely and efficient manner. Given the global span of the installation, Ascott was one of our largest projects to date. Over 100 sites rolled out protel MPE successfully, averaging 14 properties per month. We look forward to providing services to Ascott for the next phases of the project and in the years ahead.”

Manfred Osthues, Managing Partner protel hotelsoftware, commented: “We are absolutely exhilarated to welcome Ascott among our clients. With over 31,000 apartment units, Ascott is the world’s largest international serviced residence owner-operator. Having switched to protel MPE, Ascott now constitutes the first live multi-property environment across Southeast and North Asia, India, Australia, Europe and the Gulf region. We are proud and happy to contribute to Ascott’s continued growth, and look forward to a fruitful and beneficial partnership.”

About The Ascott Limited
The Ascott Limited is a Singapore company that has grown to be the world's largest international serviced residence owner-operator. It has more than 22,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as over 8,000 units which are under development, making a total of more than 31,000 units in over 200 properties.
The company operates three brands – Ascott, Citadines and Somerset. Its portfolio spans over 70 cities across more than 20 countries, 14 of which are new cities in Ascott’s portfolio where its serviced residences are being developed.
Ascott, a wholly-owned subsidiary of CapitaLand Limited, pioneered Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts a 29-year industry track record and award-winning serviced residence brands that enjoy recognition worldwide.
Ascott's achievements have been recognised internationally. Recent awards include DestinAsian Readers’ Choice Awards 2013 for ‘Best Serviced Apartment/Residence Operator’, TTG Travel Awards 2012 for ‘Best Serviced Residence Operator’, TTG China Travel Awards 2012 for ‘Best Serviced Residence Operator in China’, Business Traveller Asia-Pacific Awards 2012 for ‘Best Serviced Residence Brand’ and ‘Best Serviced Residence in Asia-Pacific’, and Business Traveller UK Awards 2012 for ‘Best Serviced Apartment Company’.
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About Xn Hotel Systems
Xn Hotel Systems is a global technology services group, specialising in the supply, cloud-hosting and support of business-critical, enterprise applications for hotels, serviced residences and reservation management offices. A comprehensive software product portfolio, including Property Management system, Central Reservation system, Web-Booking system, GDS/OTA Booking system, Point-of-Sale system and Business Intelligence systems, is supplied to a diverse range of accommodation operators globally, in more than 35 countries.
Highly scalable enterprise hotel applications and integrated on-line booking services are delivered and connected at the lowest cost of ownership, providing hotel, serviced apartment and central reservation offices a modular choice of reservation and property operations solutions.
Software applications can be delivered either as cloud-hosted services, as enterprise data-centre hosted applications, or installed on-premises, on client-supplied equipment, subject to client preference.
With a business heritage dating back to 2001, Xn Hotel Systems was formed in 2006 as a wholly owned subsidiary of group holding company, Xn Plc, following a management buyout. Driven by the global, organic growth of the client base and through collaborative relationships with leading industry partners, including protel hotelsoftware gmbH, the group continues to expand steadily, addressing the global accommodation industry’s requirements for integrated, reservation and operations systems.
“Delivering service through technology” has been the strategic focus of Xn Hotel Systems since formation. Our product and services portfolio has grown to provide customers globally proven and highly scalable alternatives. Recognising that the diverse requirements of the accommodation market often demand a mix of best of breed solutions, we have designed all of our applications and services to be modular, connectable, adaptable and scalable, deployed either as an integrated suite, or as a component part of a client’s overall enterprise solutions.
To better serve its global client-base, the company has increased the number of offices, expanding to 10 service hubs and offices, located in regional major cities of Asia-Pacific, United Kingdom, the USA and China.
For further information or for your nearest Xn Hotel Systems office, please refer to
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