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Leading Industry Analyst Firm Report Evaluates NTRsupport Next Generation Remote Control Is Emerging

Projects 20%-25% YOY Growth for On-demand Remote Control Market

(PresseBox) (Heidelberg, ) With an expanding base of mobile workers, telecommuters and partners working on PCs, laptops and mobile devices around the globe, organizations are advised to consider a new generation of software-as-a-service and appliance-based remote-control tools, such as on-demand NTRsupport from NTRglobal, concludes a new report from Gartner Inc1.

According to Gartner analysts David M. Coyle and Terrence Cosgrove in their new research note: "The ease of implementation that Internet-enabled remote-control tools offer has made it a fairly easy product to cost justify." Moreover, "the ability to remote control PCs over the Internet has gone from an emerging technology to a "must have" for many organizations."

NTRsupport Offers Enterprises Choice of SaaS or Self Hosted Model and Strongest Security The report predicted that by 2012, more than 70% of large enterprises will use Internet-enabled remote-control tools and that by 2012 the market will be growing 20% to 25% annually. Cited in the report, NTRsupport, is a leading provider of on-demand enterprise-grade solutions, delivered as software-as-a-service (SaaS) and also a hybrid model for a customer self-hosted solution, offering enterprises choice, flexibility and the strongest security in the industry.

"Customers around the globe are selecting NTRsupport to gain performance they can count on when connectivity and uptime is critical," said Luis Font, NTRglobal CEO. "And our customers are demonstrating their satisfaction with NTRsupport as a cost-cutting solution that delivers strong return on investment by expanding their business with us to other divisions and referring us to their partners. In this difficult economy, we are seeing record growth with more than 500 new businesses a month realizing the value of adopting NTRsupport "

The Gartner report's recommendations for organizations:
- Conduct a gap analysis and consider an Internet-enabled remote-control tool "to offer better support to partners', customers' and employees' nonstandard PCs."
- IT organizations should not replace deployed PC lifecycle configuration management or IT service desk tools to achieve better remote-control functionality; use an Internet-enabled point solution to fill this gap.
- IT organizations that are evaluating PC lifecycle configuration management or IT service desk solutions - and also need Internet-based remote control - should add this capability to their RFPs and request details about security controls.

1 Gartner Inc., Document G00161251: The Next Generation of Remote-Control Tools Is Emerging by David Coyle and Terrance Cosgrove.

Net Transmit & Receive Germany GmbH

More than 17,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. NTRglobal secure software-as-a-service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360 degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 15 languages, including those with double-byte characters. All NTRglobal applications are hosted from 11 data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit