"Juniper's commitment to the TL 9000 certification for both its routing and now security solutions further demonstrates that the company demonstrates superior business and operational excellence in the spirit of delivering the highest quality customer service," said Herman Reis, Lead Auditor, TÜV SÜD America, a globally recognized testing, inspection and certification organization offering the highest quality services for a wide range of industries worldwide.
The TL 9000 Quality Management System (QMS) was created by QuEST Forum to meet the quality requirements of the worldwide telecommunications industry. It defines quality system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services, and provides a measurement system that, when implemented, allow companies to track performance and improve results. Because of its telecommunications focus, TL 9000 eliminates the need for multiple telecom quality management standards, can reduce the costs of doing business, and ultimately helps result in better products and services to consumers. It also provides a consistent set of quality expectations to drive efficiency and performance across the global telecommunications supply chain.
"Juniper continues to set the benchmark for customer quality with the TL 9000 certification of our Integrated Security Gateway and Secure Services Gateway product families to the new Network Security Devices category," said Mark Bauhaus, executive vice president and general manager of Service Layer Technologies at Juniper Networks. "Juniper was the first IP routing vendor to achieve certification in the TL 9000 R3.0, 1.2.9 router category, and was recently recertified to R4.0. We are sending a clear message to our customers that we remain focused on ensuring the highest quality and execution of Juniper's high-performance network infrastructure products and services for both our enterprise and service provider customers."