IR, the leading global provider of proactive performance management software for critical IT infrastructure, payments and communications, today announced that John Hand, the company's Global Microsoft Alliances Director, will present The Four Measures for Success with Skype for Business at UC Expo in London on April 21. In this discussion attendees will learn how to create a positive user experience with Skype for Business and help ensure viability across multi-vendor environments - focusing on the new era of Universal Communications.
Organizations deploying Lync, and now Skype for Business, often do so to increase collaboration between and productivity of employees. Deploying Microsoft's Skype for Business is one thing, but making it work harmoniously with everything else in today's traditional unified communications (UC) ecosystem on an ongoing basis is another. In fact, over 80 percent of support issues reported have a root cause outside of Lync today. Given this challenge and the growing complexity of these environments, measuring success of the initiative can be difficult. John Hand's session will describe the four metrics that matter and the steps that you can take to achieve success.
John Hand is a former Microsoft employee of over 25 years and is eager to bring his vast industry knowledge to the UC Expo. His session will take place in the Communications Network & Security Theatre at 14:40 GMT on April 21.
Organizations deploying Lync, and now Skype for Business, often do so to increase collaboration between and productivity of employees. Deploying Microsoft's Skype for Business is one thing, but making it work harmoniously with everything else in today's traditional unified communications (UC) ecosystem on an ongoing basis is another. In fact, over 80 percent of support issues reported have a root cause outside of Lync today. Given this challenge and the growing complexity of these environments, measuring success of the initiative can be difficult. John Hand's session will describe the four metrics that matter and the steps that you can take to achieve success.
John Hand is a former Microsoft employee of over 25 years and is eager to bring his vast industry knowledge to the UC Expo. His session will take place in the Communications Network & Security Theatre at 14:40 GMT on April 21.
