PresseBox
Pressemitteilung BoxID: 759622 (Haver & Boecker MASCHINENFABRIK)
  • Haver & Boecker MASCHINENFABRIK
  • Carl-Haver-Platz 3
  • 59302 Oelde
  • http://www.haverboecker.com
  • Ansprechpartner
  • Silvia Benneker
  • +49 (2522) 30-593

Customers are exemplary served

New structured HAVER Service is based on four columns

(PresseBox) (Oelde, ) The technical support of HAVER & BOECKER, expert in packing, palletizing and loading, got a new structure in September 2015. Intended is to bundle the competencies and to increase the efficiencies of support services in order to meet the customer needs even faster and better. The newly founded department HAVER Service is based on four columns: Spare Parts, Commissioning, Support and Assistance. “Every of our customers is supposed to feel exemplary served; Service cannot be an empty word.” Alfons Lütke-Cosmann, Head of HAVER Service, points out.

The Commissioning experts organize assemblies and commissioning of machine and plants as well as complex reconstruction and calibration. It is the target to increase the efficiency with commissioning and a future-orientated plan of actions.

The sector Spare Parts contains the pro- and reactive selling of spare parts. For this purpose belongs the planned implementation of an E-Commerce solution as well.

In the sector Assistance the HAVER experts are at the side of the customer for unplanned machine failures and acute technical difficulties. To this, they provide a free of charge 24/7 hotline and a remote service and organize, depending on requirements, current site service calls.

Among Support are audits, maintenance, standard conversions, customer training and planned service appearances. Through these measures, the customer is able to increase his machine availability and raise his productivity.

Website Promotion

Haver & Boecker MASCHINENFABRIK

HAVER & BOECKER is a traditional-conscious, family-run, mid-sized company with headquarters in Oelde, Westphalia, Germany. Under the umbrella of HAVER & BOECKER OHG, one finds the Wire Weaving and Machinery Divisions. Together with over 50 subsidiary companies on all five continents, they make up the HAVER Group which has 2,972 employees and 150 representatives. In 2014 the HAVER Group posted a sales turnover of 428 million euros.

The Wire Weaving Division produces woven wire mesh and processes it into engineered woven wire products. They are used for screening and filtration by the chemical, plastics, automotive, aviation, aerospace, electronics, foodstuffs and feed industries, as well as for architectural applications and analysis sieves.

The Machinery Division specialises in packing and weighing technology. It develops, produces and markets systems and plants for filling and processing loose, bulk materials of every type. The product range includes packing and loading systems for powder-type and granulated materials, packing machines for filling food and animal feed, as well as filling stations and complete filling lines for liquid and pasty products. The product range is supplemented by screening machines, machines for washing, pelletizing plates, agitators, mixers, palletizing and loading systems, silos, ship loading and unloading equipment.

www.haverboecker.com