Pressemitteilung BoxID: 697453 (Empolis Information Management)
  • Empolis Information Management
  • Europaallee 10
  • 67657 Kaiserslautern
  • Ansprechpartner
  • Martina Tomaschowski
  • +49 (631) 68037-33

Empolis Smart Service® named KMWorld’s “Trend-Setting Product of the Year”

(PresseBox) (Kaiserslautern, ) Empolis, leading provider of smart information management software, announced today that "Empolis Smart Service®" has been named "Trend-Setting Product of the Year" by US-based magazine KMWorld. The KMWorld judging panel - composed of editors, analysts, system integrators, other vendors, industry managers, and users - selected Empolis from among 650 products.

Empolis Smart Service® is a knowledge-based software platform, encompassing the area of Smart Diagnostics, for example, and thus, helps customers optimize the use of their machines and complex systems by gathering and analyzing vital machine data during operation. This makes it possible to anticipate irregularities and react by taking appropriate measures. Additionally, in the area of Service Resolution Management, it ensures for fast and efficient problem resolution in the service and contact center.

Empolis Smart Service® assists companies in precisely predicting the lifespan and expected downtime for spare parts, components and systems. Furthermore, the Smart Service platform delivers context-relevant service knowledge from all data sources, precisely and at any time, and thus, covers all aspects of the service lifecycle. Ultimately, Empolis Smart Service® provides for true machine-to-business communication: in the case of failure, the machine informs the technician and also tells him/her which spare part he/she needs to bring along for repair.

"Empolis Smart Service was selected as Trend-Setting Product of the Year by the panel because it demonstrates thoughtful, well-reasoned innovation and execution for the most important constituency of them all: the customer," states KMWorld's Editor-in-Chief, Hugh McKellar.

"After recently receiving the M2M Evolution Product of the Year Award for Empolis Smart Service®, the award from KMWorld only proves that topics such as smart service and predictive maintenance in the context of Industry 4.0, the Internet of Things, and machine-to-machine communication (M2M) are gaining in importance and momentum. We are currently experiencing this trend first hand, due to the growing demand in the industry for our solutions," explains Empolis CEO, Dr. Stefan Wess.

About the Trend-Setting Product of the Year Award

Trend-Setting Product awards began in 2003. More than 650 offerings from vendors were assessed by our judging panel, which consists of editorial colleagues, analysts, system integrators, vendors themselves, line-of-business managers and users. All products selected demonstrate clearly identifiable technology breakthroughs that serve the vendors' full spectrum of constituencies, especially their customers.

About KMWorld

KMWorld ( is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 40,000 subscribers about the components and processes ‒ and subsequent success stories ‒ that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (

Website Promotion

Empolis Information Management

Empolis Smart Information Management® Software allows for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company's business processes. Empolis is currently included in EContent's list of the "100 Top Companies in the Digital Content Industry", in "KMWorld's 100 Companies That Matter In Knowledge Management", and in "DBTA 100: The Companies That Matter Most in Data", all at the same time. This clearly reinforces Empolis' approach of uniquely combining knowledge and content management according to the Empolis motto "the right information, at the right time, to the right person, on the desired device." Empolis was also named "Big Data Leader 2013" by the Experton Group.

Many notable national and international companies and public sector institutions rely on Empolis solutions, based on more than 25 years of industry and process experience. Currently, around 500 Empolis installations exist around the world, and nearly 620,000 professional users rely on Empolis solutions on a daily basis to serve approximately 34 million end customers.

Empolis acts as a driving force in the development of innovative products and industry standards, participating in national and international research and development projects. Empolis is also an associate of the DFKI (German Research Center for Artificial Intelligence) and a member of the Fraunhofer IAIS (Institute for Intelligent Analysis and Information Systems) advisory board.