Pressemitteilung BoxID: 732275 (Empolis Information Management)
  • Empolis Information Management
  • Europaallee 10
  • 67657 Kaiserslautern
  • Ansprechpartner
  • Martina Tomaschowski
  • +49 (631) 68037-33

Customer Service for an Interconnected World – Salesforce and Empolis Join Forces at the Hannover Messe

(PresseBox) (Kaiserslautern, ) Empolis, a leading provider of Smart Information Management Software, will attend Hannover Messe from April 13th to 17th with its partner Salesforce and will present Empolis Smart Service®, a knowledge-based software platform for Industry 4.0, at the BITKOM community booth (Hall 7, C04).

Empolis Smart Service® uses cutting-edge big data and semantic Web technologies in order to intelligently analyze massive amounts of machine data in real time and extract reliable forecasts from them to prevent imminent downtimes, for instance, and facilitate what is known as "predictive maintenance". In addition, it includes Service Resolution Management to ensure quick and efficient problem-solving methods for contact centers.

Empolis Smart Service® has already proven itself in a large number of projects. Furthermore, the partnership with Salesforce opens up entirely new opportunities in the area of cloud computing, significantly expanding the effectiveness of the platform and creating additional fields of application.

"Empolis has been active in this market for many years, even long before the world began using terms such as 'Industry 4.0,' the 'Internet of Things,' and 'Predictive Maintenance,' " says Empolis CEO Dr. Stefan Wess. "It is our hope that Germany takes advantage of its technological competitive edge in this field so it can hold its ground in the global market in the long term. We have to focus and channel all of our resources to make that happen."

The special highlight at the Hannover Messe with be our LEGO® robot demonstrator which simulates an industrial plant and how it loads and transports cargo. The sensor data collected in the simulated industrial plant collects up to one million pieces of data per minute and transfers these to our Big Data Cloud. Based on the data collected, the system calculates forecasts on possible failures and triggers service processes.

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Empolis Information Management

Empolis Smart Information Management® Software allows for comprehensive creation, management, analysis, intelligent processing and provision of all information relevant to a company's business processes. Empolis is currently included in EContent's list of the "100 Top Companies in the Digital Content Industry", in "KMWorld's 100 Companies That Matter In Knowledge Management", and in "DBTA 100: The Companies That Matter Most in Data", all at the same time. This clearly reinforces Empolis' approach of uniquely combining knowledge and content management according to the Empolis motto "the right information, at the right time, to the right person, on the desired device." Empolis was also named "Big Data Leader 2015" by the Experton Group.

Many notable national and international companies and public sector institutions rely on Empolis solutions, based on more than 25 years of industry and process experience. Currently, around 500 Empolis installations exist around the world, and nearly 620,000 professional users rely on Empolis solutions on a daily basis to serve approximately 34 million end customers.

Empolis acts as a driving force in the development of innovative products and industry standards, participating in national and international research and development projects. Empolis is also an associate of the DFKI (German Research Center for Artificial Intelligence) and a member of the Fraunhofer IAIS (Institute for Intelligent Analysis and Information Systems) advisory board.