At aviationscouts GmbH, we believe that customer feedback is not just a formality — it’s a driving force behind our service and product improvements. In 2024, we launched a simple but powerful initiative:
For every completed satisfaction survey, we donated €10 to the United Nations Development Programme (UNDP).
The result?
We saw a 5× increase in response rate compared to the previous year. Thanks to this initiative, we collected 17 completed surveys — a significant jump from only 3 in 2023.
Survey Highlights
While the feedback was largely positive, constructive suggestions helped us identify areas for refinement, including communication speed and traceability. This allows us to not only celebrate strengths — but act on what matters most to our customers.
Our commitment to improvement and sustainability
By linking feedback with a UN-backed donation, we were able to do good while listening better. The €170 donation contributes to UNDP's global efforts to fight poverty and support sustainable development across 170+ countries.
Want to know how others collect feedback?
We asked our LinkedIn community what works best for them.Here’s what they said:
Thank you to everyone who participated and supported our feedback journey. Together, we’re not only improving services — we’re making a positive global impact.
For every completed satisfaction survey, we donated €10 to the United Nations Development Programme (UNDP).
The result?
We saw a 5× increase in response rate compared to the previous year. Thanks to this initiative, we collected 17 completed surveys — a significant jump from only 3 in 2023.
Survey Highlights
- Average rating: 4.64 / 5
- Top-rated areas:
- Customer Service Experience: 4.76 / 5
- Communication & Responsiveness: 4.76 / 5
- Quality of Product/Service: 4.71 / 5
- 88% of respondents would recommend us to others
- Comments praised timely deliveries, proactive support, and paperwork accuracy
- Feedback areas for improvement: response time & trace documentation
While the feedback was largely positive, constructive suggestions helped us identify areas for refinement, including communication speed and traceability. This allows us to not only celebrate strengths — but act on what matters most to our customers.
Our commitment to improvement and sustainability
By linking feedback with a UN-backed donation, we were able to do good while listening better. The €170 donation contributes to UNDP's global efforts to fight poverty and support sustainable development across 170+ countries.
Want to know how others collect feedback?
We asked our LinkedIn community what works best for them.Here’s what they said:
- 83% prefer personal follow-up calls
- 17% use third-party platforms
- 0% rely on short surveys with incentives
Thank you to everyone who participated and supported our feedback journey. Together, we’re not only improving services — we’re making a positive global impact.
