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Avaya Claims Enterprise Voice Equipment Market Leadership from Alcatel-Lucent in Western Europe

Synergy Research Group releases results of Q3 study highlighting / "Focus on customer delight" helping Avaya create business

(PresseBox) (Guildford, UK, ) Avaya Inc., a global leader in business communications applications, software and services, today announced that Synergy Research Group and Current Analysis have reported Avaya's ascendancy to the #1 position in market share for Enterprise Voice Equipment in Western Europe, displacing Alcatel-Lucent for the first time. The findings were reported in the Synergy Q3 2007 Enterprise Voice Equipment Market Share reports for the U.S. and Western Europe regions (details below).

"We are thrilled at these results, which we believe are a strong indicator of both our industry-leading technology offerings as well as our emphasis on creating solutions that help our customers manage their communications," said Carlos Sartorius, president, Avaya EMEA. "We have a continuing focus on customer delight and intend to progress that business focus for companies of all sizes across the EMEA region."

"Despite soft GDP growth in both the U.S. and Western Europe, we witnessed a strong sales uptick for enterprise voice equipment in both regions," said Ryan Olsen, Senior Analyst at Synergy Research Group.
"Other than major leadership shifts, we also noted a robust SMB market."

Q3 2007 Western Europe Enterprise Voice Equipment Market Share

Position Q-Q Market Share Change Avaya 1 +2.9
Alcatel-Lucent 2 -4.5
Cisco 3 +3.2
Siemens Ent Comm 4 +0.6
Nortel Networks 5 +0.4
Mitel 6 -0.2

The market is segmented based on Synergy's domain expertise, and the numbers are derived from a proven methodology that reconciles vendor reported shipments (bottoms-up measurement) with publicly reported revenue results (top-down measurement) to provide the utmost accuracy. A detailed definition of the market is available in the full report.

For more information, please visit or call Alex Wassiliew, VP Sales Infrastructure, at 703-788-3660.

About Synergy Research Group

Synergy Research Group ( is a market research leader focused on the publication of quarterly market share, analysis, and forecasting reports for the Telecom and Networking Industries.
Synergy offers Twelve Syndicated Market Research Programs.

About Current Analysis

Current Analysis ( has been helping leading technology companies improve their competitive responsiveness since 1997. The business model and solutions are built on the foundation of solid, quality intelligence and data, making Current Analysis the leader for competitive intelligence demands. The company serves more than 30,000 users at over 200 clients across the telecommunications, IT, and consumer electronics industries.

Avaya Verwaltungs GmbH

Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung. Weitere Informationen unter