- Latest ISG “Provider Lens™ Microsoft Ecosystems Germany 2021“
- Arvato Systems is "Leader" in the segments Managed Services for Azure for Large Accounts and Midmarket, Office 365 - Modern Workplace for Large Accounts and Midmarket as well as SAP on Azure
According to ISG, the providers classified as leaders are to be regarded as strategic pacesetters and opinion leaders, have a highly attractive product and service offering, and a distinctly strong market and competitive position. In addition, according to ISG, they are a guarantee of innovative strength and stability.
Managed Services for Azure (Large Accounts): Performance, stability, and proven market expertise
ISG evaluates Arvato Systems as a stable partner in the Managed Services for Azure segment for companies with more than 5,000 employees that understands customers' concerns. "They can contact Arvato Systems both from the specialist department and with their IT concerns and typically receive high-quality results," the study said. Industry expertise in the focus target groups of retail, media and utilities forms an important pillar of the company's IT competence in this regard, according to ISG. The extensive training for employees and users, services relating to business intelligence (BI), artificial intelligence (AI) and service bots, as well as digitization concepts tailored to the needs of specialist departments also receive honorable mention.
Managed Services for Azure (Midmarket): Efficient Cloud Transformation
For companies with fewer than 5,000 employees, Arvato Systems focuses on modernizing IT at the user's site and, according to ISG, facilitates the "path through the many possibilities of IT operations in a public cloud" with packaged services and a defined roadmap that includes DevOps and security concepts. With Arvato Systems' experience, certified employees as well as competencies from the partner ecosystem, customers can be "efficiently transformed into the cloud." ISG particularly highlights the offering of AI-supported solutions: Thus, "user companies will find a partner who can help them set up a complete line of support for their end customers."
Office 365 & Modern Workplace (Large Accounts): Cloud competence and consulting strength
ISG attests to Arvato Systems' "extensive portfolio of solutions and consulting for the integration of Microsoft suites" in the Office 365 & Modern Workplace (Large Accounts) segment. It emphasizes "fast and effective migration" and the implementation of solutions based on the customer's maturity level. ISG also attests to Arvato Systems' speed in developing IT strategies for the modern corporate workplace in light of the Covid 19 pandemic. Overall, "demanding references" from new and existing customers attest to the "savings in total cost of ownership as well as operational benefits in daily business due to the collaboration with Arvato Systems and the shift of selected workloads or entire business processes to the cloud."
Office 365 & Modern Workplace (Midmarket): Customer Satisfaction and Stability
According to ISG, Arvato Systems also stands for stability in times of crisis in the Office 365 & Modern Workplace segment in the upper midmarket. The IT company has even been able to expand its services through the qualification of employees and new services based on Microsoft Azure and Microsoft 365. Its performance is confirmed by "current references from from communities, mid-tier companies and public sector organisations": "The customers trust the competencies of the service provider in the strategy and the implementation of migration to the Cloud. Positive statements about the speed and quality of planning and implementation stand out."
SAP on Azure: “Intelligent Azure Operations for SAP”
In the SAP on Azure segment, ISG highlights Arvato Systems' long-standing partnerships with SAP and Microsoft, the existing CSP agreement with Gold status and the numerous certified specialists as strengths. ISG recognizes the comprehensive portfolio "from the outsourcing of individual workloads to the migration of the entire SAP environment to the Azure Cloud", the know-how in the operation of SAP environments in the Azure Cloud as well as the support for S/4 HANA transitions. Special mention is made of tools and AI competencies that contribute to the smooth operation of SAP in the Azure Cloud: "Big Data Analysis, AI interpretations of data from the SAP landscape or RPA are concepts for which Arvato supports customers in planning, development, implementation and application".
For Arvato Systems as a long-standing Microsoft partner, the classification as a leader by ISG in the five market segments of the Microsoft Ecosystem is a special distinction, especially since the positioning could be improved again compared to the previous year's results. The top results once again confirm Arvato Systems' comprehensive expertise as a multi-cloud expert and companion for the digital transformation of companies.
