Take advantage of digital service with Adtance Support in times of coronavirus and beyond

Efficient and competent customer service from a distance by the use of Adtance Support

USA demands travel ban for Europeans due to Coronavirus (PresseBox) ( Wald-Michelbach, )
Adtance Support is a digital solution for After-Sales-Service. It enables efficient and competent customer service from a distance - no travel is necessary.

The video-based service solution offers a simplified communication between a technical expert and the employee in the field via Video-Livestream. The service expert can connect live from a distance with the help of his PC or Smartphone, no matter where he is, in which country or on which continent. For example, he can assist a worker at the machine who is wearing data glasses with problem solving, inspection or maintenance. You as a company can work with your customer to identify the source of the problem and find the solution - easily, quickly and effectively - from a distance.

Also training courses and online presentations are possible with Adtance Support, for example by the service expert himself wearing data glasses and explaining exact procedures for repairs, maintenance and inspections based on his work on the machine. Using a tablet, desktop or smartphone, several parties can connect and participate in the training. Presentations are made via video livestream and are also accessible via desktop and mobile devices.

Another possibility to explain maintenance and inspection activities is Adtance Workflow. This solution offers support for your employees in tasks on machines and systems, even offline with the help of interactive checklists and step-by-step instructions.

The USA demands an entry ban for Europeans – Ensure your company's customer service guarantee for tomorrow already today, even during Coronavirus

More and more travel bans are being imposed because of the Coronavirus and more are likely to follow.

Start planning today how you can continue to guarantee and maintain your company's service to your customers even when travel bans are imposed due to Coronavirus and already prepare your service technicians and experts.

Italy will probably no longer be the only country to impose travel bans. While Italy is closing its country as a protective measure and neither allows people from abroad to enter nor domestic people to leave countries, Trump is calling for a ban on Europeans travelling to the USA, due to Coronavirus.

It is not yet clear whether the entry ban will be enforced and whether it will apply to all groups of people, such as businesspeople.

Nevertheless, find out now already how the Adtance Support solution enables the remote maintenance of machines and systems, as well as cars. With this innovative solution, no travel is necessary and remote service from a distance using Smartphone, Tablet or RealWear data glasses is made possible.

Learn more about Adtance Support and other solutions: https://www.adtance.com/en/remote-service/

Try Adtance Support without obligation and get your free trial version for 2 months right now: https://www.adtance.com/en/2020/03/09/free-trial-version-for-adtance-support/
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