(pressebox) (Möglingen, 23.04.2025) USU GmbH is one of the leading providers of software and service solutions for IT and customer service management. In the recent Forrester report, “Best Practices for Software-As-A-Service Operations”, USU is cited as a provider that has “incorporated capabilities to allow SaaS license and usage management”. The report highlights that SaaS operations differ fundamentally from on-premises models and require dedicated tools and strategies.

According to the analysis, “SaaS applications must be actively managed if companies are to reduce cost, prevent unauthorized access, and comply with data protection regulations. Effective SaaS operations streamlines user access, optimizes license management, and enables smooth cross-team collaboration.” As a result companies need to up their operations game to stay agile and competitive.

The report particularly emphasizes the role of vendors like USU in the context of cost control and license management. Relevant tools … “have built-in SaaS license and capabilities to track, report, and manage spending.” At a time when many organizations are dealing with overprovisioned or unused SaaS licenses, such solutions, according to Forrester, help uncover cost-saving opportunities and ensure license compliance.

USU is also mentioned regarding security and compliance requirements: According to the report, “asset management is the first step in SaaS operations” and “security, compliance; and risk management are among the top reasons to buy SAM tools like … USU.”

“From our perspective, the Forrester report confirms what we see every day in discussions with customers: Only by specialized tools for SaaS management organizations can maintain visibility over costs, risks, and compliance – this is exactly where our solutions come into play. With the strategic acquisition of SaaS management specialist saasmetrix, we have further strengthened our leading position in this growth market,” states Peter Stanjeck, Senior Vice President & Managing Director R&D at USU.

For more information about USU, visit here.

Über USU GmbH: As a leading provider of software and service solutions for IT and customer service management, we help organizations optimize their IT resources in the age of cloud and AI. Businesses worldwide rely on us to modernize their IT infrastructure, reduce cloud costs, and ensure service excellence.

With our technologies, we provide comprehensive transparency and control over hybrid IT environments – from on-premises data centers to cloud-based resources and hardware assets. Additionally, our AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer service operations.

For more information: https://www.usu.com/en-us/