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Tesco Names Wincor Nixdorf 2013 IT Supplier of the Year
Exceptional Performance Leads to Supplier Award
Over 2013 Wincor Nixdorf delivered a number of outstanding projects to Tesco, most notably ensuring 100 percent availability of all checkout terminals across the retailer's European store network during the critical 22nd-23rd December shopping days. This highlight followed a year of exceptional service delivery during which time Wincor Nixdorf ensured high availability of checkout terminals month after month.
In addition to this, Wincor Nixdorf also piloted its latest cash solutions to very positive feedback and deployed its system integrator model - where Wincor Nixdorf is the primary IT service provider - across Asia, Malaysia and China. This model simplifies Tesco's business processes as it only needs one point of contact rather than having to deal with multiple suppliers and thanks to its success in Malaysia and China, Wincor Nixdorf is now looking to expand this to Thailand and South Korea.
Mike McNamara, CIO at Tesco said, "Wincor Nixdorf consistently goes above and beyond our expectations to deliver successful IT projects that optimise our business operations. Furthermore, the team's service delivery is second-to-none and the fact that they were able to ensure 100% availability of all our checkout terminals during the busiest days of the Christmas season demonstrates this. As a strategic partner, Wincor Nixdorf is constantly looking for new ways to help achieve our core business objectives and is integral in helping us realise our number one priority - ensuring customers get a seamless shopping experience."
Craig Bevan, Wincor Nixdorf's Tesco General Manager commented, "We are delighted that Tesco has named us '2013 IT Supplier of the Year', taking our award for 'Service Supplier of the Year' in 2012 one step further. We are committed to delivering first-class solutions every day and it is great that Tesco has recognised this. Continuous improvement is integral to how we operate so we look forward to continuing to raise the bar over 2014 to help Tesco achieve its business objectives."
Tesco and Wincor Nixdorf have a long-standing partnership that began over 20 years ago when the British retailer placed its first order for POS systems. In May 2012, Tesco transferred maintenance and service of all hardware systems for 2,700 stores in its British and Irish home markets to Wincor Nixdorf. This came on top of the service business for 1,000 stores in five Central and Eastern European countries already under contract. Today, Wincor Nixdorf provides standardised services across borders for all of Tesco's European operations as the retailer's preferred systems integrator and strategic partner.
This document contains forward-looking statements that are based on current estimates and assumptions made by the management of Wincor Nixdorf AG to the best of its knowledge. Such forward-looking statements are subject to risks and uncertainties, the non-occurrence or occurrence of which could cause the actual results - including the financial condition and profitability of Wincor Nixdorf - to differ materially from or be more negative than those expressed or implied by such forward-looking statements. This also applies to the forward-looking estimates and forecasts derived from third-party studies. Consequently, neither the Company nor its management can give any assurance regarding the future accuracy of the opinions set forth in this document or the actual occurrence of the predicted developments.
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