Die Karlsruher asknet AG, einer der führenden Anbieter für den globalen Softwarevertrieb über das Internet, hat sich für die Customer Service Lösung von RightNow entschieden. Mit dem Einsatz der RightNow Lösung wird asknet ab sofort die kontinuierlich wachsende Anzahl an Kunden einheitlich, präziser und schneller bedienen, unabhängig davon, ob sich der Endverbraucher über die Website ’selbst bedient’, eine E-Mail-Anfrage schickt oder im Call Center mit einem Servicemitarbeiter spricht. RightNow’s On-Demand Lösung wird von Deutschland für den globalen asknet Kundenservice in acht Sprachen bereitgestellt.
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