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RBS to pay the price for IT glitch

Computer system failure a reminder that major software upgrades should be carefully orchestrated

(PresseBox) (Mill Hill / London, ) Royal Bank of Scotland has set aside £125m to pay compensation to its customers affected by the recent computer glitch that prevented them from making transactions. The bank, which is still 82% owned by the government, saw a fall in revenue by 8% over the six months to June.

According to communication and cloud computing firm Qubic, there are lessons to be learnt from the case of the RBS IT failure.

Chris Papa, the Managing Director of Qubic, said, "For the average size business, the consequences and associated costs of such a total system failure may not be as enormous as that of RBS but the impact on customer service may be just as telling. Performing major system upgrades always comes with a risk; having the right contingency plan and backup solution in place is fundamental to ensure that any unforeseen eventuality can be managed. Even day to day patches and upgrades must be thoroughly evaluated and tested before being deployed. Switching to a hosted environment provides full, real time backup so should any situation arise business continuity is assured.

"In the case of RBS, it really is hard to believe that such a damaging failure with its huge implications for the business could be allowed to happen and I'm sure we will never get to the bottom of it. What it has done, however, is serve as a wake-up call to those businesses across all sectors where downtime isn't an option."

Qubic Group

For close on two decades Qubic has delivered high quality networking solutions, enabling businesses of all types to enjoy the benefits of network integration and convergence. Qubic has always remained at the forefront of technological innovation including, more recently, the development of high level hosted and cloud computing services. These services have been complemented by our investment in multiple, co-location data centres, high speed connections and state-of-the-art server hardware.

These investments allow Qubic to provide the optimum solution for any organisation, whether that be the provision of hosted or cloud services or the implementation of a locally installed network, or even a combination of the two in a hybrid environment. Our overriding philosophy is always to provide the technology which fulfils the customer's requirements, as opposed to providing the solution which best suits the supplier.

Qubic holds a range of high level accreditations from many global vendors and industry bodies. We continue to achieve these levels by continued investment in training and technology advancement. Qubic is proud of the fact that we have maintained strong relationships with major suppliers since our inception. Additionally, we continue to be recognised for the quality of our project management, service and support through industry certification such as ISO 9001 and PRINCE2.