Oracle Europe, Middle East & Africa Highlights Continued Customer Adoption for Second Quarter, Fiscal Year 2010

Public Sector, Financial Services, Communications, and Manufacturing Firms Adopt Oracle to Lower IT Costs while Driving Strategic, Enterprise-Wide Initiative

(PresseBox) ( Geneva, )
News Facts

-Oracle Corporation reported continued customer adoption in the Europe, Middle East & Africa (EMEA) region across a wide range of industry sectors during the second quarter of fiscal year 2010, as customers selected Oracle's innovative products and services.

-"We have seen important new wins during the quarter across many industries and throughout our portfolio, including fast adoption of Oracle Exadata," said Loïc le Guisquet, Executive Vice President, Oracle Europe, Middle East & Africa. "Our continued innovation, which translated into the introduction of over 190 new products in the last year, is welcomed by our EMEA customers who need to gain better business intelligence, increase IT performance, and enhance customer satisfaction while lowering IT costs."

Customers Across Key Industries Adopt or Expand Implementations in Q2FY10

-Within the Europe, Middle East and Africa Region, organizations continue to adopt or expand implementations of Oracle Exadata, Oracle® Database, Oracle Fusion Middleware, Oracle Applications and Oracle On Demand services for their strategic companywide business systems.

Oracle Exadata V2

-Dialog Semiconductor plc Germany creates energyefficient, highly integrated, mixedsignal integrated circuits optimised for personal mobile and automotive applications. "As one of the fastest growing global fabless semiconductor companies, we are focused on supporting our rapidly expanding customer base and driving innovation. The new Sun Oracle Database Machine gives us the right IT solution, combining a high level of availability with extreme performance and scalability." - Jean-Michel Richard, CFO, Dialog Semiconductor.

-TIM w.e. Portugal is a mobile and interactive global marketing company that provides mobile content and services for entertainment, marketing and advertising on a global scale to mobile operators, media, advertisers and endconsumers. Tim w.e. has purchased the Sun Oracle Database Machine and Oracle Exadata Storage Server software. "We decided to use the Sun Oracle Database Machine to leverage our realtime business intelligence systems." - Diogo Salvi, CEO, TIM w.e.

Oracle Database

-Commerzbank AG Germany is the second largest credit institution in Germany, and one of Europe's major banks. Additionally, with the merging of Dresdner Bank into Commerzbank in May 2009, Commerzbank is now one of the leading banks for private and corporate customers in Germany. "Commerzbank has again selected Oracle Database as it is based on open standards and for its scalability. These features best support the integration of new companies," - Dr. Peter Leukert, CIO, Commerzbank.

-Energias de Portugal, a major European operator in the energy sector, has purchased Oracle Database, and Oracle Database Options. "This enterprise agreement addresses our technology ambitions, gives us the chance to eliminate transactional purchase process bottlenecks, and allows us to focus on deploying projects using Oracle Database." - José Salas, CIO, EDP.

-The Otolaryngology and Hearing Disorders Institute, Poland has enhanced the reliability and scalability of its IT systems with Oracle Real Application Clusters. "The services provided by our Institute are unique on a world scale. Because of that we were seeking a proven and flexible IT technology. We found Oracle Database and Real Application Clusters allowed maximum reliability, availability and scalability for our main transactional system." - Marcin Kopaczewski, Deputy Development Department Director, Otolaryngology and Hearing Disorders Institute.

-SIBS Portugal, one of the largest payment processors in Europe and provider of payment solutions to government, banks, financial institutions and mobile operators, has purchased Oracle Database and Oracle Services Oriented Architecture. "SIBS is confident of the performance and reliability of the Oracle Database technology" - Luis Flores, COO, SIBS.

-Xoserve UK is an integral part of the restructured gas distribution market in Britain. Jointly owned by the National Grid's gas transmission business and five major gas transportation companies - National Grid, Northern Gas Networks, Scotland Gas Networks, Southern Gas Networks and Wales & West Utilities, xoserve delivers transportation transactional services on behalf of these companies and provides one consistent service point. Xoserve has purchased several Oracle products including Oracle Database Enterprise Edition, Oracle WebLogic Suite, Oracle Services Oriented Architecture Suite, Oracle WebCentre Suite and Oracle Identity Management. 'These products provide a number of the core building blocks to enable xoserve to deliver efficient processes and to implement best practice solutions for security and portal. xoserve will be looking to maximise their use within their strategic investment programme' - Gareth Hepworth, IS Strategy Manager, xoserve.

-Read the customer snapshot (Netherlands) - Essent Consolidates IT Infrastructure to Reduce Total Cost of Ownership by 50% ( )

-Read the customer snapshot (Bosnia & Herzegovina) - NLB Tuzlanska banka Boosts Performance of Retail and Corporate Platform by 30% ( )

-Read the customer snapshot (France) - Safran (MorphoTrak. Inc.) Improves Performance 200% to 300% with Scalable and Efficient Database ( )

Oracle Fusion Middleware

-COLT UK, a leading provider of data, voice and managed services to business and government in Europe, has purchased Oracle Universal Content Management. "Oracle Universal Content Management provides a foundation for corporatewide content management which means we no longer have a dependence on technical staff to manage our content. Now our business users can spend less time addressing content requirements with IT staff and more time on their core job functions. This new platform provides a much more efficient model that can scale with the growth of the company," said Mark Leonard, Chief Information Officer, COLT.

-Dajar Poland, a producer of home appliances has completed a comprehensive business intelligence solution based on Oracle Business Intelligence. "The installation of the Oracle Business Intelligence solution was very successful and brought us many benefits, for example - the costs of making reports has gone down, and the time of generating all important management analytics is much shorter. The average report took us 2 hours to produce before the implementation - now it is about just 7 minutes!" - Jacek Pucilowski, Project Manager, Dajar.

-Deutsche Post DHL Germany, the world's leading postal and logistics services group, has selected Oracle as a global technology partner in its DHL Innovation Initiative. A central point of the initiative is the use of data from "AutoID systems" such as radio frequency identification (RFID) and sensors. The automatic acquisition of information, with the help of Oracle Fusion Middleware, will be integrated into DHL's logistics management and information systems. "Innovations in the field of logistics information concentrate primarily on generating greater transparency and improved management of logistics processes. Immense amounts of data need to be made manageable. Oracle technology helps us to integrate the automatically collected data into our systems and processes. We are looking forward to working together and to the resulting opportunities, namely being able to offer our customers even better logistics services." Keith Ulrich, head of Technology and Innovation Management at Deutsche Post DHL. Read the press release.

-SIV.AG Germany is one of the leading software providers and consulting companies with exclusive focus on the energy and water distribution market. "SIV.AG provides a complex solution portfolio for utilities in the German and international market. With our decision to use Oracle Services Oriented Architecture Suite, Oracle Business Process Management Suite and Oracle WebLogic Suite in our middleware, we lay the foundation for a futureproof adjustment of our new product generation kVASy® 5. Oracle software enables us to reach our strategic IT objectives by transforming our legacy system into a serviceorientated architecture based on standards. Additionally, it allows us to meet the continuously growing requirements for business process flexibility and efficiency in the utility market." - Mr. Arno Weichbrodt, CTO, SIV.AG.

-Read the customer snapshot (Italy) - The Barletta, Andria, and Trani Public Health Unit Integrates Healthcare Analysis and Improves Service

Oracle Applications

-Gemeente Enschede Netherlands, a government agency, has purchased Oracle's AutoVue. "We want to grow working digitally and now we have the right partner to do the right steps at the right time. We chose Oracle's AutoVue as a partner for a key part of this strategy. The requirement was for an organisationwide solution and Oracle's AutoVue is regarded as the best solution in terms of functionality and overall vision." - Mr. Lars Fehse, Gemeente Enschede, Adviseur Informatiemanagement, Afdeling Informatiemanagement, DPGO.

-Immergas Polska, a leader in the design and manufacture of gas boilers for domestic use, has gone live with a warehouse management system from Oracle JD Edwards Enterprise One. "Automation of our warehouse processes has brought us numerous benefits, such as lowering the number of errors, and accelerating the fulfilment of orders. Because all operations are now realised online, the communication between departments has been greatly streamlined." - Maciej Czop, CFO, Immergas Polska.

-The Lawn Tennis Association Great Britain, the national governing body of tennis, has upgraded to Oracle's Siebel CRM 8.1.1 to maintain strong relationships with its 254,219 members; to standardise customer service processes; and to reduce business overheads. Information such as tournaments, events and matches, player ratings and rankings, all feed into LTA's award winning website, providing customised profiles and tailored marketing information for each LTA member. "Siebel CRM is the backbone of our website and customer service operations, providing us with the functionality needed to engage with the tennis community more effectively. We now have a strong and powerful platform to deliver a more personalised customer experience due to the integrated and flexible capabilities of Oracle's technology. As well as delivering more intuitive tools, Oracle has enabled us to reach out to more tennis enthusiasts, better serve our membership base and support junior and senior performance player progression." Will Solomon, Information Systems Manager, Lawn Tennis Association. Read the press release.

-Raiffeisen Bank Poland has completed the implementation of a workflow project as a complementary module to the alreadyinstalled Oracle E-Business Suite. "Oracle consultants implemented a complete purchasing documents workflow system, which is now purely electronic and fully integrated with financial modules of the Oracle E-Business Suite. Thanks to this solution the overall document circulation time has shortened substantially and we have better control over payment documents approval processes." - Patrycja Zenik-Rychlik, Financial and Taxes Department Director, Raiffeisen Bank Poland.

-Sberbank Russia is the largest credit institution in Russia and CIS, accounting for about a quarter of the aggregate Russian banking assets and a third of banking capital. Established in 1841, Sberbank is the biggest taker of deposits in the country and the key lender to the national economy. Sberbank has gone live on Oracle's Siebel CRM. "Innovation and customer centricity are the most important objectives of Sberbank's strategy, and our CRM system for corporate business is one of the steps in this goal. With Oracle's Siebel CRM, we now have a consolidated customer base of large corporate accounts in all the regional banks of Sberbank." - A. Sokolov, Head of Customer Relationship Management Division, Key Account Management Department, Sberbank of Russia.

-Read the customer snapshot (Sweden) - Attends Healthcare AB Reduces Costs by 15% with Warehouse Management System ( )

-Read the customer snapshot (Germany) - DAB bank AG Close Integration Loop with Siebel CRM and Reaps Highest Loyalty in Its Business Sector ( )

-Read the customer snapshot (UK) - Her Majesty's Prison Service Saves More Than US$131 Million Per Year With Shared Services ( )

-Read the customer snapshot (Kazakhstan) - JSC "Kazpost" Lowers Budgeting Time by 30% with New Budgeting, Planning, and Forecasting System ( )

-Read the customer snapshot (Spain) - Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution ( )

-Read the customer spotlight (Belgium) - Shurgard Self Storage Europe Reduces IT Maintenance Costs by 20% with Consolidated IT Infrastructure 9 )

Oracle On Demand

-The NHS Institute for Innovation and Improvement UK which supports the NHS (National Health Service) to transform healthcare for patients and the public by rapidly developing and spreading new ways of working, new technology and worldclass leadership, has purchased Oracle CRM On Demand. "Oracle CRM On Demand will enable us to bring together the pieces of our customer engagement jigsaw into one place to improve our response to customers; to drive improvements in the spread and adoption of our products and services; to inform more effective planning and delivery; and to demonstrate to our stakeholders and partners the extent of our engagement with the NHS and more widely. It will also significantly improve transparency for our teams across the organisation to show who is working with which client." - Mark Outhwaite, NHS Institute for Innovation and Improvement.

-Read the customer snapshot (UK) - Compass Group Streamlines Sales, Operations, and Reporting in 17 European and APAC Countries

Oracle Industry Solutions

-TAIB Bank Bahrain, a leading private investment bank, has implemented Oracle® Reveleus Basel II and Oracle Reveleus Asset Liability Management to support its companywide risk and compliance efforts. "Oracle Financial Services Software is providing us with a flexible, bestinclass solution that fits well with our current and future business requirements. Oracle Reveleus is a proven solution and we are impressed by how it has consistently delivered value to tier-1 banks across the world. We expect that we will be able to significantly improve our operational efficiency using Oracle Reveleus." Deepak Katyal, Vice President, Information Technology, TAIB Bank. Read the press release ( ).

Oracle Consulting

-DNb Nord Bank Poland. Oracle Poland Consulting has deployed an Oraclebased Credit Risk IT Support (CRITS) System in DnB Nord Bank, Poland."The installation of the CRITS system in our bank is a part of much bigger project to upgrade the business processes involving credit services and credit risk and to automate many of the user interaction tasks. The project is developed in stages, which enables us to move gradually from the existing solutions to new business and IT ones." - Rafal Kaczanowski, Project Manager CRITS, DnB Nord Bank.

Selection of Second Quarter Fiscal 2010 Customer Wins

-Public Services: Durres Municipality (Albania); ?eská správa d?chodového zabezpe?ení - Czech Social Payments Agency (Czech Republic); Ministerstvo spravedlnosti - Ministry of Justice (Czech Republic); PMISZK - IT Service Center Ministry of Finance (Hungary); Ministry of Electricity and Water Kuwait (Kuwait); Gementee Enschede (Netherlands); NAV - Norwegian Labour and Welfare Administration (Norway); GEPE Ministry of Education (Portugal); DGITA Tax Systems Management (Portugal); Ministry of Education (Saudi Arabia); UGKK - Urad geodezie, kartografie a katastra (Slovakia); T.C. Sa?l?k Bakanl??? - Ministry of Health (Turkey); ?zmir Municipality Commissioner of Water and Sewer (Turkey); NHS Supply Chain UK); NHS Institute for Innovation and Improvement (UK); University for Industry (UK); Local Government Computer Services Board (UK).

-Financial Services: Splitska Banka Societe Generale (Croatia); Nykredit (Denmark); Commerzbank (Germany); Rabobank (Netherlands); DnB Nord Bank (Poland); Raiffeisen Bank (Poland); SIBS (Portugal); UNICRE (Portugal); Rand Merchant Bank (South Africa); Mutual & Federal Insurance (South Africa); Absa (South Africa); Swissquote (Switzerland); Denizbank A.S. (Turkey); Finansbank A.S. (Turkey); Global Yat?r?m Holding (Turkey); Bank Asya (Turkey); Ukreximbank (Ukraine)

-Communications: Comverse (Israel); TIM w.e. (Portugal); Ziggo (Netherlands); Saudi Telecom Co. (Saudi Arabia); Zain Saudi (Saudi Arabia); Colt (UK)

-Manufacturing, Retail & Distribution: Agfa Gevaert NV (Belgium); AGC Europe IT (Belgium); Brüel & Kjaer (Denmark); Dialog Semiconductor (Germany); Dajar (Poland); Immergas Polska (Poland); Kuibyshevazot (Russia); Saudi Master Baker (Saudi Arabia); Assore (South Africa); Mahou-San Miguel (Spain); Teknosa AS (Turkey)

- Health Sciences: VZP ?R - Všeobecná zdravotní pojiš?ovna (Czech Republic); AREPA Association of Homes for the Elderly (France); Choregie (France); Impulse (Netherlands); Otolaryngology and Hearing Disorders Institute (Poland)

-Utilities: SIV.AG (Germany); EDP - Energias de Portugal (Portugal); Moesk (Russia); xoserve (UK). Travel & Transportation: Olympic Air (Greece); BAA (United Kingdom). Professional Services: RIA Novosti (Russia); Sofra Yemek Üretim (Turkey). Media & Entertainment: Dan Hotels (Israel); NH Hoteles (Spain). Natural Resources: Lesy ?R - Czech Forests (Czech Republic). Oil and Gas: Saudi Aramco (Saudi Arabia)

Awards and Recognition during the First and Second Quarters Fiscal 2010

-U.S. Secretary of State 2009 Award for Corporate Excellence - Oracle Romania named as a finalist

-Best Technology PR Campaign 2009 (Public Relations Consultancy Association, UK) for Oracle EMEA PR Campaign "The Shape of Tomorrow's Supply Chains - The Science of Sustainability"

-Award for IT Excellence (Dubai Municipality) to Oracle Dubai for continuous support and cooperation in the field of IT and Egovernment

Supporting Resources

-Read the Oracle Second Quarter, Fiscal 2010 earnings press release ( )

-Read the latest Oracle News at the Oracle EMEA Media Centre ( )

-See the latest Oracle executive interviews

-Follow Oracle EMEA PR at
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