Wer schon einmal ein Konto bei einer Online-Bank eröffnet oder eine Prepaid-SIM-Karte freigeschaltet hat, kennt das Prozedere: Zur Überprüfung der Identität wird man am Computer oder Smartphone mit einem Mitarbeiter verbunden, der per Videochat das Ausweisdokument überprüft und insbesondere das biometrische Foto mit dem Aussehen des Nutzers abgleichen muss. Als technologische Fortentwicklung des Postident-Verfahrens erspart Video-Ident zwar den Gang zur Postfiliale – räumt aber für Unternehmen nicht alle Probleme aus dem Weg. Insbesondere die zeitliche Verfügbarkeit, die sich auf die Arbeitszeiten der Mitarbeiter beschränkt, wirkt in Zeiten von 24/7- Onlineshopping nicht mehr zeitgemäß. Die Zukunft gehört deshalb einem automatisierten Verfahren,
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