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METRO GROUP and Carphone Warehouse plan closer international co-operationDüsseldorf / London, )
The goal of both companies is to offer their customers tailor-made solutions around the connected world. Besides smartphones and tablet PCs, these include contracts, accessories, services as well as installation and repair services and digital services, e.g.
for music and video. In the Netherlands, Media-Saturn and Carphone Warehouse are already piloting "shop-in-shop" modules under the brands "Saturn Connect" and "Media Markt Mobile", as well as running a specialised, small-format "Saturn Connect" store. Joint solutions are also being tested in 17 locations of MAKRO Cash & Carry Netherlands.
"The connected world is a gigantic growth market and at the same time continues to rely heavily on personal sales advice", said Pieter Haas, Member of the Management Board of METRO GROUP responsible for Media-Saturn and Business Innovation. "With Carphone Warehouse, we have found the perfect partner to pool our strengths in this important business segment. In future, we will be able to offer our customers the full range of products and services as well as best-in-class advice". Roger Taylor, CEO of Carphone Warehouse, added: "For us, the METRO GROUP sales lines are an ideal partner to jointly tap the sales potential of the mobile connected world and offer METRO GROUP's customers best-in-class service".
After the successful tests in the Netherlands, both companies have agreed to explore over the next few months the opportunities for a closer co-operation between Carphone Warehouse and Media-Saturn in the Netherlands, as well as with further METRO GROUP sales lines on the basis of different concepts, countries and sales channels.
Carphone Warehouse is one of the largest independent telecommunications retailers in Europe, operating 2,377 stores in eight European countries as at 31 March 2013, principally under the Carphone Warehouse and Phone House brands, together with well-developed online propositions. CPW Europe specialises in mobile handsets, tablets and other connected devices, combining hardware with connections to service providers to create subsidised propositions. The business has highly-trained consultants who provide specialist and independent advice in areas of product and service complexity, and offers ongoing customer support beyond the point of sale, including a comprehensive range of insurance and technical support services.
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