ip.access appoints new VP Worldwide Customer Operations
Further strengthens professional services and customer support
The company confirmed that Gwyn Williams will join this month as VP of Worldwide Customer Operations. In his new role Mr Williams will assume responsibility and leadership for the company's global professional services and customer support organisations.
Welcoming Mr Williams, Rob Jones, Senior Vice President Worldwide Sales, Support & Services, said: "Gwyn brings a wealth of relevant experience to the process of delivering, developing and serving global customers. He is used to both managing complex technical integration and ensuring consistency of supply and first class support. Our established customer operations team already supports more than 60 operators worldwide, and Gwyn's expertise will be invaluable as we deliver larger and more complex projects to quicker timescales in today's maturing small cell market."
Prior to joining ip.access, Mr Williams was Director for Worldwide Service Product Management for Tekelec. He has also held senior customer and professional services support roles across Europe with Tektronix and SignalSoft as well as managing operator relationships and technology integration with Lucent Technologies.
"As the size and scale of our installed base continues to grow, Gwyn's in-depth understanding of how to solve the technical and business challenges our customers are facing, will be invaluable to our service delivery, our customer support and our success going forward," added Jones.
With more than 500,000 installed 3G public and private access femtocells and picocells worldwide, ip.access is an acknowledged leader in the small cell market. The company's end-to-end nano3G solution includes small cell Access Points, gateways and network management systems, and enables 3G and future 4G small cells to be added to existing 2G and 3G small cell networks. Its OysterCatcher service allows both remote diagnostics and fine tuning to improve performance of deployed small cells.
Headquartered in Cambridge, UK, ip.access Ltd is an innovator, developer and manufacturer of small cell infrastructure solutions for home, business, or public use and is an acknowledged world-leader across a number of key measures.
The company's range of 'Small Cell' picocell and femtocell solutions for 3G, EDGE GSM, and forthcoming LTE deployments combine IP and wireless technologies and have all the key components needed - small cell access points, converged radio access gateways, and network management solutions - to help operators drive down costs and increase the coverage and capacity of mobile networks.
In 2011, ip.access passed the market-leading milestone of 500,000 3G small cells deployed and has also been independently ranked by ABI Research as the world's number 1 picocell vendor. ip.access is the company behind the multi-award winning Oyster 3G® femtocell technology, which dramatically improves indoor 3G coverage and overall network capacity. Oyster 3G is the core femtocell technology 'inside' AT&T's 3G MicroCell - the world's largest consumer small cell deployment.
The company's nanoGSM® and nano3G® picocell solutions provide 2G and 3G coverage and capacity for offices, shops, stations, remote rural areas and even passenger aircraft and ships, with live installations in more than 60 networks around the world.
ip.access counts Scottish Equity Partners, Rothschild, Intel Capital, Amadeus Capital Partners, Tyco Electronics, Cisco, Qualcomm and Motorola Ventures among its shareholders.