Die beiden börsennotierten Softwarehersteller Onyx Software Corp. (Nasdaq: ONXS) und Interactive Intelligence Inc. (Nasdaq: ININ), sind eine weit reichende Allianz zur Verbindung von Customer Relationship Management (CRM) und Contact Center eingegangen. Ziel ist es, die Komplexität bei der Integration zwischen CRM-System und Contact Center-Software zu reduzieren. Dadurch lässt sich einerseits die Produktivität der Beschäftigten in Vertrieb, Marketing und Kundenservice erhöhen und andererseits die Kundenzufriedenheit steigern, heißt es in einer Presseerklärung von Onyx und Interactive Intelligence.
Die Anbieter haben hierzu einen Integration Connector zwischen der web-basierten CRM-Lösung Onyx Employee Portal und der Multichannel-Kommunikationsoftware Interactive Intelligence Customer Interaction Center (CIC) entwickelt.
Die Anbieter haben hierzu einen Integration Connector zwischen der web-basierten CRM-Lösung Onyx Employee Portal und der Multichannel-Kommunikationsoftware Interactive Intelligence Customer Interaction Center (CIC) entwickelt.
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