Der Markt für intelligente Prozessautomatisierung wandelt sich. Da eine zu große Zahl von Projekten hinter ihren Renditezielen zurückbleibt, wollen nun vor allem Großkunden wesentlich präziser erfahren, welche Prozesse sich wie stark für den Einsatz von Automatisierungstechnologien eignen und was vor, während und nach den Rollouts zu tun ist, damit der ROI der Projekte auch tatsächlich positiv ist. Immer mehr IT-Dienstleister erkennen diesen Bedarf und nehmen Automatisierungslösungen der nächsten Generation (engl. Next-Gen Automation) in ihr Portfolio auf. Die neuen Angebote zeichnen sich dadurch aus, dass sie neben den rein technologischen auch die beraterischen und organisatorischen Anforderungen erfüllen, die sich beim Aufbau
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