Despite the current difficult economic climate, Swiss Post employees continue to show a high level of commitment to their customers and to the Group, as the evaluation of this year's employee survey demonstrates. In the survey, high ratings were obtained for identification with Swiss Post as an employer, willingness to perform, and customer focus. A high rating was also achieved for employee satisfaction. The positive feedback is underpinned by the 74 percent response rate, which is high compared to other organizations. As the survey content has been thoroughly revised for the current year, the results cannot be compared to those xe fwtyrjcw ntjly.
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