Die Popularität von Managed Services wächst auch bei deutschen Unternehmen. Gerade im Mittelstand bringt das Auslagern von ITK-Systemen oft die entscheidenden Wettbewerbsvorteile. Burkhard Rieck, Geschäftsführer des Customer-Care-Dienstleisters Invitel im Interview über Gründe und Vorteile, die ITK-Infrastruktur komplett von einem Provider managen zu lassen.
Herr Rieck, was hat Sie dazu bewogen, auf Managed Services umzusteigen?
Von der Qualität unserer Kommunikationsnetze hängt unser wirtschaftlicher Erfolg bei Invitel direkt ab: Als moderner Service-Dienstleister bieten wir Geschäftskunden ein umfassendes Customer Care Management in den Bereichen Inbound und Outbound. Unsere Leistungen reichen weit über das Portfolio eines Call Centers hinaus. Beispielsweise betreuen wir für
Herr Rieck, was hat Sie dazu bewogen, auf Managed Services umzusteigen?
Von der Qualität unserer Kommunikationsnetze hängt unser wirtschaftlicher Erfolg bei Invitel direkt ab: Als moderner Service-Dienstleister bieten wir Geschäftskunden ein umfassendes Customer Care Management in den Bereichen Inbound und Outbound. Unsere Leistungen reichen weit über das Portfolio eines Call Centers hinaus. Beispielsweise betreuen wir für
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