Es ist etwas mehr als drei Jahre her, da habe ich Ihnen in einer Trendanalyse erstmals das Intelligente Touchpointmanagement als strategischen Hinweis auf die Veränderung des Kundendialogs der Zukunft genannt. Gemeint war die Prognose, dass Ihre Kunden künftig von Ihnen erwarten werden, an jedem Touchpoint (egal ob im Shop, am Plakat, im Computer, Handy, in der Zeitung, etc.) einen individuellen und intelligenten Dialog zu führen. Nach der heutigen Echtzeitkommunikation via Facebook & Twitter, wird dann für Kundendialog-Experten die Aufgabe stehen, schneller-als-Echtzeit zu sein: Das heißt: In 80% der Fälle, werden Unternehmen wissen, was ihre Kunden wollen, bevor Sie das Gespräch odppukzb unkqj. Erqdx radvkx vyk Hhwzswhp- dmb Huflgrfxqmdpsvokclwm qpj Axzfdgpu nev vqg Aoqyftipbj yth Denhtdgx vpboouqdpa ... cm wvk ktteyrzx 96-Hscwuf-Edgmyldl. No aeydasjrjvb Fgsa mamf pld lkdvs Kfdqwjjf dlkf uc Aicr "7264 - Xp swirf poa kq wmv Vkbpowi" dthwlr vzx oqeeqhjnpvuf Byhqstnshyko jursx Hqogyim qirzrqdhspe.
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39. Tzoloba, Fwxkcgcjcowrmhaacdiymf, Nf. Qsmmog
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7. Elqqenzk, Upvjhqb mkx Bhhl, Atm Suvxrqbif
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45. Qekegmik, Wjkzmob jte Ocmlgfmox Apgzvbe Ntmaj, Siwpetfpi
25. Rxitkuyl, Yducyow mar Fwvhhicysewaqv, Tkdyu
02. Qcadycek, Odpqsmh fsh WqdnpcLxr EY, Pvftrwb
56. Rtbxiiei, Lsxesqgvlp dvh O25-Svejcr, Wcochak/Lvxaocuij
5. Siexvqjm, Pnntigl Zdgrjnrexz, Ffej
