USU AG has won a large project as part of a Europe-wide invitation to tender by Schweizerische Post relating to extensive software and service packages. The order comprises replacing the HP Service Desk product line with the modules for incident management, problem management, work order, request management, configuration management and service level management.
A comprehensive ITIL®-compliant IT service management system is to be created. USU's Valuemation product suite and the applications USU KnowledgeCenter and USU Service Intelligence will be deployed. USU won the contract after an extensive selection process at the end of October 2014.
This press release can be downloaded at www.usu.de, www.usu-valuemation.de, www.usu-knowledgesolutions.de and www.usu-service-intelligence.de
USU AG. The Knowledge Business Company.
Founded in 1977, USU offers analyses, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU AG is Europe's largest provider of IT and knowledge management solutions.
USU's Business Service Management division supports companies with an extensive, ITIL®-compliant portfolio for strategic and operational business service management (BSM) and IT service management (ITSM). With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently plan, allocate and actively manage their IT services.
With the aid of consulting services and software solutions from the USU Knowledge Solutions division, customers can activate and leverage all the knowledge resources within their organizations. The focus is on intelligent knowledge bases for a wide range of different service areas. As a result, for example, call and IT service centers efficiently provide accurate, individualized answers to over 30 million inquiries per year.
At the USU Business Solutions division, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de
A comprehensive ITIL®-compliant IT service management system is to be created. USU's Valuemation product suite and the applications USU KnowledgeCenter and USU Service Intelligence will be deployed. USU won the contract after an extensive selection process at the end of October 2014.
This press release can be downloaded at www.usu.de, www.usu-valuemation.de, www.usu-knowledgesolutions.de and www.usu-service-intelligence.de
USU AG. The Knowledge Business Company.
Founded in 1977, USU offers analyses, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU AG is Europe's largest provider of IT and knowledge management solutions.
USU's Business Service Management division supports companies with an extensive, ITIL®-compliant portfolio for strategic and operational business service management (BSM) and IT service management (ITSM). With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently plan, allocate and actively manage their IT services.
With the aid of consulting services and software solutions from the USU Knowledge Solutions division, customers can activate and leverage all the knowledge resources within their organizations. The focus is on intelligent knowledge bases for a wide range of different service areas. As a result, for example, call and IT service centers efficiently provide accurate, individualized answers to over 30 million inquiries per year.
At the USU Business Solutions division, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de
