IDC is seeing renewed interest in UC&C solutions, driven particularly by segments such as mobility, collaboration, video conferencing, and business process integrations with communications (CEBP). In addition, a good percentage of the global market is still slowly transitioning (or planning to transition) from old telephony and messaging platforms to new UC&C platforms and solutions. However, many companies still face challenges over issues such as cost justification, return on investment (ROI), identifying proper use cases, implementation and support skills, and the integration complexities associated with UC&C deployment projects.
The report, IDC MarketScape: Worldwide Unified Communications and Collaboration 2013 Vendor Analysis (IDC #241818) represents a vendor assessment of the unified communications and collaboration market through the IDC MarketScape model. Buyer input was used to generate this research, including phone interviews of the participating vendors' clients. This assessment discusses both quantitative and qualitative characteristics that explain a vendor's success in this market. With a focus on the worldwide UC&C market, the evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another and highlights the factors expected to be the most influential for success in the market in both the short term and the long term. .
<b>About IDC MarketScape</b>
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors