- arvato Systems North America and hybris develop Omni-Commerce innovation
- An in-store customer and sales rep communication solution
The first use case of the joint hybris labs and arvato Systems project is the utilization within an in-store changing room (shown below). However, the solution can also be utilized as a general mobile, multi-store task management and communication tool and can be extended to take inventory into account as well. For example a customer could check on an in-store tablet whether the pair of shoes she wants to purchase is available in her size and send a request to bring the desired size to her to try.
The changing room integrated with TKT in detail
- Recognizes which pieces of clothing you brought into the room via RFID technology (Radio-frequency identification)
- Displays your chosen pieces on a tablet in your changing room
- If you realize you would like the item e.g. in a different color or size you can use the tablet to open a task for the store associates outside
- All store associates will get a notification of your request in their TKT mobile app
- One store associate will pick up your request, visible to the others, and deliver your desired piece of clothing
- The store associate can give you recommendations about similar products you may like
- Share with you friends! Post your new outfit directly and without effort online
