APLIGO GmbH launches new service portal
As part of its extensive service offering, APLIGO is introducing a new extranet to its customers.
Besides the "Warranty"-Module, covering the system for the registration of Appliances, the RMA-Management (where customers can register RMA-cases and view the status of open and closed requests) and the NBD-/(Next Business Day)-System in which NBD-keys can be registered, viewed and checked for validity, three new main modules have been added:
The module "History", which allows customers to access documents like delivery notes, invoices and credit notes and to download them as pdf-files. In this section, customers can also find warranty certificates and even check the current status of shipments/deliveries in transit which happens automatically thru an integrated direct link and data exchange with the UPS-Tracking system (other forwarders will be added at later).
The second is the module "Warehousing" which allows those APLIGO customers, for whom APLIGO keeps and maintains a physical stock of hardware, to receive on-the-spot, up-to-date information on stock levels and products available and products in transit (to and from the warehouse).
The third module, "Downloads", allows to store additional documents related to hardware appliances in several protected data areas (company downloads, public and shared downloads). This way, all hardware-related information can be stored in one single place, providing central and easy access (the management of the materials is done by APLIGO).
"For most software vendors going into the appliance business, services and logistics are often an afterthought, while in reality they make the difference between success and failure. Our new extranet gives our customers a ready-to-use tool to stay on top of inventory, service levels, and costs." explains Marc Emminger, Managing Director of APLIGO.
Über APLIGO GmbH
APLIGO GmbH, full-service appliance distributor, targets independent software vendors (ISVs) and offers a complete range of products from barebone appliances to soft bundling options down to the level of providing fully customer-tailored appliances in a BTO (build-to-order) scheme. The related logistical services range from warehousing and inventory-management, over technical support, repair and refurbishing to full stock- and RMA-management. The company, which was founded as timeNET in 1999 and is located in Karlsruhe/Germany, has its focus in providing ISVs a fast, risk free and painless entry to the creation, design and the physical delivery of appliances to their channel. Among others, APLIGO offers solutions and services for Utimaco, SmoothWall, Phion, Packet Alarm, Astaro and Sophos. Further information about APLIGO and its services is available from www.apligo.com.