Satmetrix Appoints Raj Bhargava Senior Vice President, Products and Service Delivery
Former Oracle and HP Executive Brings Extensive Experience in High-Growth Environments to Leader in Customer Experience Management Technology
At Satmetrix, Bhargava will have end-to-end operational responsibility for delivering the company's winning combination of best-in-class customer experience management software (Satmetrix XperienceTM) and professional services.
"Since launching Satmetrix Xperience, we've experienced record growth and increasing global demand for our products and services," said Richard Owen, CEO of Satmetrix. "Raj's incredible experience in product development and lifecycle management, leading-edge technology innovation and customer support services brings together all the essential elements required for us meet and exceed the needs of our customers and continue building on our success."
Prior to joining Satmetrix, Bhargava served as group vice president of product development for Oracle after it acquired his previous employer, Agile Software Corporation. At Oracle, Bhargava transformed Agile's product lifecycle management solutions into the recognized market leader and achieved 100 percent customer references for all modules. Before Oracle Software and Agile, he served as president and CEO of Trade Reporting and Data Exchange Inc., a leading information provider of international sourcing and sales leads for small businesses in the United States and Asia. Earlier in his career, Bhargava held several management positions for HP, serving as consulting section manager for leading-edge technology projects to Fortune 500 customers in the company's professional services and computer marketing divisions. Bhargava received a B.S. from the Institute of Technology, Varanasi, India; an M.S. from Pennsylvania State University, State College, Penn.; and an MBA from the University of Michigan, Ann Arbor, Mich.
"Satmetrix is the recognized leader in delivering large-scale, enterprise-class customer experience programs for many of the world's most customer-centric companies," said Bhargava. "I'm excited to be part of this growing company that has a proven track record for helping its clients increase customer loyalty and achieve immediate and long-term financial success."
Satmetrix® is the leading provider of successful customer experience management programmes and the co-developer of Net Promoter®. The company offers a winning combination of software (SaaS) and best-practices consulting that delivers actionable customer feedback to drive growth, fuel innovation and amplify positive word-of-mouth. Satmetrix has a proven track record of accelerating the success of large-scale, integrated customer experience programmes with more than 700 enterprise deployments in 40 languages. Its clients include some of the world's most customer-centric companies, including Experian, Symantec, ING, HP, Lenovo and SONY. In addition, Satmetrix offers Net Promoter Customer Loyalty Certification for professionals responsible for customer experience, customer loyalty and customer feedback and maintains the online community netpromoter.com. For more information, visit satmetrix.com, or call +44 (0) 845-371-1040 or 1 650 227 8300 for North America.
Net Promoter, NPS and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.