Quadriga selects global logistics provider Kuehne + Nagel
As partner to the world's leading hotel chains, Quadriga plays a pivotal role in ensuring guest satisfaction. To meet the needs of its hotel customers, Quadriga required a logistics provider with the necessary scale and experience to help deliver optimum levels of customer service and meet stringent delivery commitments across Europe and the Middle East.
Following the successful completion of an implementation phase, Kuehne + Nagel has supported Quadriga through its established Hotel Logistics service offering, drawing on the company's extensive experience working with luxury hotel operators, procurement companies and amenity distributors, among other exclusive suppliers to the hospitality market.
Kuehne + Nagel is working on behalf of Quadriga to deliver improvements to stock control and the overall customer fulfilment process.
Goods are collected from Quadriga's suppliers in the UK and Europe and consolidated at one of Kuehne + Nagel's major distribution centres.
Materials are stored here as required, ensuring a lean approach to inventory, and quickly turned around to meet customer orders with a unique parts list for each individual hotel. Outbound distribution to Quadriga's customers is arranged via road, utilising Kuehne + Nagel's European groupage network.
Paul Wilson, Supply Chain and Content Director for Quadriga, explained why Kuehne + Nagel was selected for the contract, "We have been most impressed by Kuehne + Nagel's operations and we are very confident that as our logistics partner they will continue to add real value to our service offer. At Quadriga our priority is to provide an unrivalled service to our valued customers - and getting the supply chain element of our offer right is crucial. Kuehne + Nagel has 2 of 2 demonstrated an in-depth knowledge of the hospitality industry, offering the highest levels of service with the ability to be flexible and dynamic."
Kuehne + Nagel's Vice-President for Hotel Logistics, Achim Glass said,
"As a trusted logistics service provider to many leading hotel groups worldwide, Kuehne + Nagel already works with many of Quadriga's customers. We are specialised in supplying luxury hotels with the installation and on-demand replenishment of a range of products and services from toiletries, spa products and uniforms to guest services such as the Internet and entertainment systems offered by Quadriga.
Kuehne + Nagel is therefore able to offer a perfect synergy and understanding of the supply chain for this market."